Name: Mildred Rojas
Job Title: Surgery Scheduler
Years at RGU: 10 years
Sometimes all that’s needed is a friendly face and a helping hand to make the process of surgery seem less scary for patients. RGU is lucky to have Mildred Rojas to help our patients throughout the process.
Mildred is the surgery scheduler at RGUs Remcon office.. After being recently promoted to supervisor, her responsibilities now include overseeing the scheduling all surgical procedures, in-office procedures, and ultrasounds. She also coordinates surgeries with doctors and prepares all the charts for procedures and appointments.
In addition to overseeing the entire scheduling process, Mildred is also responsible for making sure all patients are pre-certified with their insurance and that the surgical procedure is authorized.
Need some forms filled out? Need to request medical records? Mildred is happy to help patients with these and other special requests related to being out for surgery and the recovery period. Jury Duty forms, FMLA, and Disability forms are just a few of the needs that she takes care of for RGU patients.
Although scheduling is her main responsibility, Mildred knows that patient care is her most important job.
“I love working with the patients,” Mildred says, “and I love making the process easier for them so they understand the steps of the surgical experience. I like that I can calm them throughout the process.”
Outside the office, Mildred enjoys visiting family, taking care of her dog, Kloe, and gardening in her greenhouse. She also likes to read Home and Garden magazine and the occasional Danielle Steele novel.
Mexican and Chinese food are her favorites for a dinner out on the town. Someday she hopes to travel the country, and she would especially like to visit Hawaii.
The RGU staff and doctors appreciate all that Mildred does to make everything run smoothly. The patients love her too.
“The most rewarding part of the job,” she explains, “is when patients return to me with a card or other gesture after their surgery to thank me for helping.”
Making patients feel calm about the process and helping them each step of the way–that makes Mildred RGU’s Super Scheduler!